What We Do Our scoring and training programs are all about interpersonal communication. Our communication skills are based on the latest research in neuroscience. If we know how people think and react to what is said, our conversations would be more positive and memorable. Our scoring programs assign a quantifiable value to a quality measurement; i.e. the customer experience. Our training has an immediate impact and is easily coached/managed. As an independent third party service, we eliminate the bias associated with in-house QA monitoring. We create a spirited workplace where scoring values can be used to enhance, incent, recognize, and evaluate rep performance.