- Call scoring on 5 dimensions of interpersonal communication. We score recordings of individual reps, selected at different times of the day and different days of the week.
- Customized training in a workshop setting where actual call scenarios are designed around communication skills that leave a positive residual effect.
- On-going scoring/training service that can be part of new hire, performance improvement, and QA operations.
- Programs are designed for customer service, service to sales, inside sales, technical support, and accounts receivable/collection call queues.
Example output from our scoring sessions is below.
Also included with our services: Executive Summary, Performance Gap Analysis, and Specific Tactics on Improving Performance